|
Twitter
|
Facebook
|
Google+
|
VKontakte
|
LinkedIn
|
Viadeo
|
English
|
Français
|
Español
|
العربية
|
 
International Journal of Innovation and Applied Studies
ISSN: 2028-9324     CODEN: IJIABO     OCLC Number: 828807274     ZDB-ID: 2703985-7
 
 
Sunday 25 October 2020

About IJIAS

News

Submission

Downloads

Archives

Custom Search

Contact

Connect with IJIAS

  Now IJIAS is indexed in EBSCO, ResearchGate, ProQuest, Chemical Abstracts Service, Index Copernicus, IET Inspec Direct, Ulrichs Web, Google Scholar, CAS Abstracts, J-Gate, UDL Library, CiteSeerX, WorldCat, Scirus, Research Bible and getCited, etc.  
 
 
 

The Role of Information Communication Technology in Quality Services Delivery at Babcock University Library, Ilishan-Remo, Nigeria


Volume 6, Issue 4, July 2014, Pages 1079–1085

 The Role of Information Communication Technology in Quality Services Delivery at Babcock University Library, Ilishan-Remo, Nigeria

Chinyere Nkechi Ikonne1

1 Department of Information and Resources Management, Ilishan Remo, Ogun State, Babcock University, Nigeria

Original language: English

Received 11 June 2014

Copyright © 2014 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract


The aim of this paper was to discuss the key role of information communication technology in quality services delivery at Babcock University Library. Libraries have always been regarded as service oriented centers which, if they integrate the use of ICTs, could provide timely, relevant, reliable and current information. The effective use of the ICT will make librarians more competent and this will, in turn, make their libraries more competitive in their strategic marketing plan. The paper, among other things, highlighted the user based components of ICT application and services that, when adequately put in place and effectively used, could afford Babcock University library a competitive advantage over other libraries. Finally, it concluded by making some recommendations to Babcock University library administrators on what could be done to create and maintain services that the customers will perceive as being more superior to those of their competitors.

Author Keywords: Library, Information Communication Technology, Quality Services, Competitive Intelligence, Competitive Advantage.


How to Cite this Article


Chinyere Nkechi Ikonne, “The Role of Information Communication Technology in Quality Services Delivery at Babcock University Library, Ilishan-Remo, Nigeria,” International Journal of Innovation and Applied Studies, vol. 6, no. 4, pp. 1079–1085, July 2014.